Transparent Privacy Policy
We believe you should know exactly how your data is collected, used, and protected. This policy explains our commitment to your privacy.
Last updated: December 2025
Privacy at a Glance
Key privacy commitments we make to you and your clients
Your personal information and PHI are never sold, shared for marketing purposes, or used to build advertising profiles. Period.
Information We Collect
We collect information you provide directly and some information automatically
Account Information
- Name, email, phone number
- Practice name, credentials
- Billing information
Client Data
- Demographics
- Appointment history
- Clinical notes
- Treatment plans
Communications
- Messages through platform
- Support requests
- Feedback
Payment Information
- Credit card numbers
- Billing details
- Transaction history
Information Collected Automatically
Features used, pages visited, actions taken
Browser type, OS, device identifiers, IP address
Access times, error logs, referring URLs
Session cookies and analytics as described in Cookie Policy
How We Use Your Information
We use your data only for legitimate purposes to provide and improve our services
Protected Health Information (PHI)
PHI is used only to provide our services to you and is never sold, shared for marketing purposes, or used to build profiles for advertising. We process PHI as your Business Associate under HIPAA.
Your Rights & Choices
You have control over your personal information
Right to Access
Request a copy of the personal information we hold about you
Right to Correction
Request that we correct any inaccurate information
Right to Deletion
Request deletion of your personal information, subject to legal retention
Right to Portability
Request your data in a portable, machine-readable format
Right to Opt-Out
Unsubscribe from marketing communications at any time
Right to Protection
Your data is protected under HIPAA as our Business Associate obligation
To exercise these rights, contact us at privacy@therafocus.com
California residents: See your additional CCPA rightsInformation Sharing
We only share your information in limited circumstances, always with appropriate safeguards in place.
Service Providers
Vendors who perform services on our behalf under strict confidentiality agreements
Legal Requirements
When required by law, subpoena, or government request
Business Transfers
In connection with a merger, acquisition, or sale of assets
With Your Consent
When you direct us to share information with third parties
Aggregated Data: We may share anonymized, aggregated data that cannot identify you for research and analytics purposes.
Privacy Questions Answered
Everything you need to know about how we handle your data
Questions About Your Privacy?
Our privacy team is here to help answer your questions, process data requests, or address any concerns about how we handle your information.